1 reviews | Active since Sept 2011
Telkom sucks !!!
<p>I logged a fault OVER TWO WEEKS AGO about my 4MB line keeps dropping completely and the speed also goes to under 0.5 MB . Also the voice line scratches all the time so that it's barely usable . </p> <p>Whenever I call the Telkom Customer 'Care' centre they tell me that they are working on it , but there is no improvement.</p> <p> </p> <p>What am I paying for ? WHEN WILL THIS BE FIXED ??? </p>
Hi gavin.kandier,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi gavin.kandier,
Thank you for making contact with us
We would like to assist further, kindly provide us with the account details , affected number and ID number.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
And ?? What is the progress being made ?????
And ?? What is the progress being made ?????
Hi,
would you please send us the service number via private message for us to investigate, assist and advise.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
would you please send us the service number via private message for us to investigate, assist and advise.
Regards
Garreth
Telkom Social Media Team
Best regards,
What service number are you referring to ?
What service number are you referring to ?
Service number 746CRK060217
Service number 746CRK060217
Thank you.
we have escalated the fault to the dispatchers to arrange an available technician to attned to the fault. Escalation reference number - 13743.
Regards
Garreth
Telkom Social Media Team
Best regards,
Thank you.
we have escalated the fault to the dispatchers to arrange an available technician to attned to the fault. Escalation reference number - 13743.
Regards
Garreth
Telkom Social Media Team
Best regards,
So WHEN will this be attended to and FIXED ?
It is now THREE weeks since I logged the fault , and I still cannot use my line. The voice line is extremely scratchy so I cannot make phone calls, and the Internet speed is very slow, and keeps dropping continuously !!!!!!!!!!!!
So WHEN will this be attended to and FIXED ?
It is now THREE weeks since I logged the fault , and I still cannot use my line. The voice line is extremely scratchy so I cannot make phone calls, and the Internet speed is very slow, and keeps dropping continuously !!!!!!!!!!!!
IT HAS BEEN OVER A MONTH AND THIS ISSUE HAS STILL NOT BEEN RESOLVED !!!!
IT HAS BEEN OVER A MONTH AND THIS ISSUE HAS STILL NOT BEEN RESOLVED !!!!
5 weeks and counting AND PROBLEM IS STILL NOT RESOLVED !!!!!!!!!
5 weeks and counting AND PROBLEM IS STILL NOT RESOLVED !!!!!!!!!
So your technicians finally came on site to fix the problems only to make it worse !!!! My voice line is now completely down ..... no dial tone and NOT WORKING AT ALL !!! When wil this be fixed ?!?!?!?!?!?!?
So your technicians finally came on site to fix the problems only to make it worse !!!! My voice line is now completely down ..... no dial tone and NOT WORKING AT ALL !!! When wil this be fixed ?!?!?!?!?!?!?