Telkom Sucks

<p>I have had an issue on my line almost since it was installed in March 2014.<br />I do not have fault references dating back that far- only from July 2016.<br />My ADSL crashes every day, several times a day. The download speed is usually slow- often as low as 35kps, instead of the 8mb I am paying for. My landline is often so noisy I cannot make calls.<br />Telkom have blamed my equipment and service provider, Openweb, many times. I had my router tested (100%), bought a new router, had a Telkom tech on the phone at my desk to the Openweb technical director.<br />I have been charged for unnecessary callout. I have had to buy plenty of mobile data and have, of course, been unable to use my service. If I was lawyer I would sue!<br />Here is what I have: July fault ***<br />1 Aug, I spoke with Yolanda at 9.46, then with Wendy at 9.55 after I was cut off ***<br />23 Aug, I spoke with a Telkom manager at 10.25, who sent an e-mail to my area mangers- Robin and Sibongiseni.<br />At the beginning of Sept I spoke with Zolile and received an ARF: 307915.<br />19 Sept 759CNK190916<br />Fri, 7 Oct, Thando said he would prioritise/escalate<br />Fri, 14 Oct, 8.55, Yolisa said Thando had not and escalated: 902853.<br />Mon, 17 Oct, 9am, Ishmael escalation: 903168. Ishmael gave me 10117 to call as I was furious. I held for 1 hour, 18 minutes and 35 seconds! No answer…<br />At 10.30am Thabilile escalated: 310852.<br />Mon, 24 Oct, 9.30am, a new repeat fault reference was created: 188CNZ241016.<br />Thurs 27 Oct, 7.15 am, Zuzile informed me that a technician had not yet been assigned.<br />Telkom technicians have worked at the exchange, an Openserve technician (Chris Botha?) moved my line 100m closer to the exchange, my filters at the plug point have been replaced. Nothing has actually been resolved.<br />19 Nov 172CNZ191116<br />14 Dec- fault number not yet given</p>