TELKOM SUCKS!

<p>I have logged a call on 28 November for a faulty ADSL line at my house. After waiting 5 days (and after contacting them probably about 15 times), a technician came out and fixed the line - or so I thought. At least then, there was internet connection but the line was synching at below 0.5 mbps where it is normally between 2.8 Mbps and 3.3 Mbps. I logged another call on the 3rd December. I contacted them on a daily basis since then - sometimes as much as 4 times daily - either via their online "Chat to us" or via there telephone call centre. Each time I have to provide my contact details so that the technician can contact me. I have NEVER heard from anybody and this morning I phoned again and was told the problem was resolved yesterday. I told them that the line is still synching at below 1mbp and they did a port reset from their side. I had to unplug my router for 10 minutes and restart it and then test. Download speed: 0.43 mbps! I phoned them again and asked for the matter to be escalated. I was told that she would send an email to the technician and also his manager. When I asked to be copied in the mail, she said that she is not allowed to disclose their contact information. I also asked for a manager's number but this too was top secret and not allowed. She re-opened my fault and said that a technician would contact me. BULL! I will probably have to wait another week, contacting them daily and get told the same **** stories? I AM FED-UP with this incompetence and terrible service I am getting. I need this resolved ASAP! And just now, I got my Telkom bill sent via email. Guess that their billing system works - unlike their fault repairs! TELKOM IS PATHETIC!!!!!</p>