YS
Yolande S

1 reviews | Active since Dec 2016

06 Dec 2016, 15:57

Telkom sucks!!!!!

<p>REF: ********** 89A - We app**** for Telkom uncapped ADSL 3 weeks ago. On the 28/11/2016 we were told that they were coming to install. We waited all day, had our cell phones with us waiting for a call. No one arrived and no one called. We were then advised, after complaining, that a technician will again be dispatched on 02/12/2016. Waited all day, no one came to our "gated community" and no one called. I was told on Friday afternoon that they were given the incorrect last digit on my cell number by their Dispatch Department. Ok, so now they have my cell number again as well as my husband's cell number. I am told they will arrive today being 06/12/2016. Still no one and the "phantom Telkom vehicles that arrive at our gated community" are nowhere to be seen. I cannot get through to the Call Centre number 10213, it's engaged constantly, when I try 10210 they are rude and tell me to phone 10213 as they cannot help me. I have reverted to Telkom Chat online and I get the same story every time. The technicians came out, no one to open gate and wrong cell number given????!!!!??? TELKOM SORT THIS OUT, YOUR SERVICE IS EXTREMELLY EXTREMELLY BAD. I AM FED UP, BAD SERVICE DELIVERY!!!!!</p>

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Replies (5)
Telkom
Telkom's reply07 Dec 2016, 14:05
Official

Hi Lindy4444,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Fulfillment Team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

YS
Yolande S's update07 Dec 2016, 15:33
Reviewer Update

Will this take another 3 weeks? I am extremely concerned about the service delivery. I have read so many negative reviews on Telkom's service. I have tried the whole day today to get through to 10213 but the phones lines are continuously engaged? They will not help me when I do phone 10210. Going online to chat to an agent is impossible because I get cut off the whole time.

Please can this be handled in a professional and speedy manner? All we want is an internet connection in our new home and it should not take this long to ask for this type of service.

Thank you

YS
Yolande S's update09 Dec 2016, 08:25
Reviewer Update

Still no response from Telkom as to when a technician will come out to install our ADSL Line???

New reference: AI **********

YS
Yolande S's update09 Dec 2016, 08:26
Reviewer Update

Still no response from Telkom as to when a technician will come out to install our ADSL Line???

New reference: AI **********

YS
Yolande S's update09 Dec 2016, 08:27
Reviewer Update

Still no response from Telkom as to when a technician will come out to install our ADSL Line???

New reference: AI **********