Telkom sucks

About 3 weeks ago, beginning of December 2020 our line stops working, I then log a fault incident ***1 and the agent sys a technician will be out to fix it. A week goes by they say it's a mass fault and there is no turn around time. By this time we are unable to use internet due to this fault and yesterday I call to check again the agent informs me that telkom will no longer replace copper cables I'll have to find an alternative. So for 3 weeks someone could not relay this information to me. Now in order to cancel I need to wait a month for my provider to cancel and then another month for telkom to cancel, so I'm literally paying for services I'm unable to use. I hate telkom