TELKOM SUCKS!!!
<p>i called in today from another phone because they locked my account, i spoke to a guy named Thandanani from Half 2 on the 24-10-2016.</p> <p>I Made a manual payment last week after recieving a message saying my account hasnt being paid since Telkom double debitted me and i reveresed it. i made the payment after speaking to a consultant on the 15 or 16.</p> <p>He gave me a ref Numb to make a paymeny with which now is the wrong ref.</p> <p> </p> <p>My account is locked now and i called and spoke to thandanani and i even sent him the message from the bank saying that it has being sent and ref number and everything, now i cant use my phone because they want me to go out of way to go a branch to get a proof of payment which i sent already but i need to get that and send it and then itl be unlocked. i was telling him i dont have time to go to a branch during the day since i have appointments the whole day! so he tells me i have to go on the weekend so i wont have a Phone for ONE WEEK! This is terrible, he says there isnt a way i can speak to a manager because there isnt one there. so there isnt any thing i can do. SO I GET PUNISHED FOR PAYING MY ACCOUNT WHICH IS F*CKED UP! </p> <p> </p> <p>and for a customer whos account has always being paid evey month it isnt anything special to unlock it! which is bull****! he says his manager will come me back. thats all i got.</p>
the call was pointless, TELKOM has no way to help me as i stated to the lady the payment was made when it was asked to be made, YOUR CONSULTANT DOESNT LISTEN AND JUST SPEAKS OVER ME, they should learn customer service before calling a customer, I will never suggest telkom to anyone ever, They rather use ***eons with notes then Your service.
I told the Lady that i was in hospital and cannot go and sit in a branch to get a paper, and i need to do all of this when this whole issue is telkoms Fault. FOR SOMETHING THAT telkom caused, You dont go any extra mile to help the customers.
Cant wait for this contract to end! and i hope everyone reads this and decides not to be part of telkom!
i wish there was a star lower then this one to rate yourl.
the call was pointless, TELKOM has no way to help me as i stated to the lady the payment was made when it was asked to be made, YOUR CONSULTANT DOESNT LISTEN AND JUST SPEAKS OVER ME, they should learn customer service before calling a customer, I will never suggest telkom to anyone ever, They rather use ***eons with notes then Your service.
I told the Lady that i was in hospital and cannot go and sit in a branch to get a paper, and i need to do all of this when this whole issue is telkoms Fault. FOR SOMETHING THAT telkom caused, You dont go any extra mile to help the customers.
Cant wait for this contract to end! and i hope everyone reads this and decides not to be part of telkom!
i wish there was a star lower then this one to rate yourl.