Telkom sucks

After asking the technical department to check my internet speed he managed to stop it completely. He then advises me that someone will repair it remotely. Needles to say i am still waiting for that person. After phoning again and waiting 20 min for someone to answer they send you from one department to the next. Then they say my subscription has been canceled. It is 8 days later now that i am without internet. Can a company like telkom be more pathetic than this.