TELKOM SUCKS

In December 2017 – I cancelled my contract with Telkom for a Modem I had taken for 24 months. I requested to cancel before the contact ended so I had to pay an early cancellation fee of R1200 and immediately switched off the modem. One year later (February 2019) – I find that I was debited for the amount of R954.56 for the whole of 2018. This mean in total we had paid R954.56 x 12 months = R11454.72. So I called in to request a refund and this is the response I got from them after 30 FOLLOW UP CALLS!!!!!!!!!!! • The contract was not cancelled in 2017 - Who’s fault is that, surely someone did not do their job and follow through? • The account was still credited which is why they have to charge us for it, I explained over a 1000 times that the modem had been off and they will be able to pick up if there was usage on the account. • They are willing to credit us for R1600. Yet I’ve paid for an ENTIRE YEAR. It’s absolutely ridiculous that Telkom takes so long to investigate and process a refund. The managers don’t ever call back, the public cannot contact the investigator directly, none of the agents are able to assist!!!!! Very unhappy with the cancellation process & pathetic customer service!!!

Shame on your Telkom you don't even deserve that 1 star!!!!!!!!!