TELKOM SUCKS!!!!

Telkom is the worst firstly the customer service from the contact centers are extremely poor not to sure how they are being trained or what type of staff they employ at telkom my services has been cut without any notification all because telkom did not debit my account when they were supposed to the money is being kept in the account to be debited and they are still not debiting the account but they have now suspended my services without any notification I call the customer service line to try an resolve the issue and I get placed on on hold and muted by the agent they are unable to assist me because the systems are down I totally understand that they are unable to see the issue due to systemic issues so I ask for assurances from them as in what telkom as company does for it’s clients in this situations the agent advised they are not able to do anything because they can’t see anything on the system I advise that we are pass the system now and I understood that we go back and forth about the system being down and I ask to speak to a supervisor the agent then says her supervisor is in a meeting at 22:15 in the evening when we are both in South Africa and I know that is 100% impossible to have a meeting in a call center this time of the evening as I work for a contact center myself finally she transferred me to the supervisor who was just in a meeting and I ask the supervisor “ANDY” what telkom will do for it’s clients in this situations as I know they are unable to see what is happening on the systems and Andy tells me they will not be doing anything for their clients because they can’t take their clients word for the reason for the call I advised Andy that why would I waste my time calling telkom if I did not have an issue in the first place knowing that telkom did not debit my account and the money is still available to be debited Andy again tells me about the system and they cannot take my word as a client and also cannot offer me some sort of reimbur*****t because they cannot see anything on the system and I ask for the call recoding Andy then advises me I have to go to a telkom store to get a call recording so I have to waste more of my time and money to go to a store to listen to a call at this point I am fuming as I am loosing time and money by not being able to use my phone or internet Andy still has not offered me anything or any solution I am utterly disappointed in telkom for this type of service this coming from the supposedly best network in south Africa we’ll think again telkom your service at your contact centers are disgusting I will definitely be changing my mobile network as soon as my contract expires.