TELKOM SUCKS!!!!!!!!!!!!!

Item: Telkom
Rating: 1
Author: Nicole K

I am floored at the lack of service and competency of TELKOM. I can only imagine that I am one of a multitude of people complaining about their complete lack of efficiency and customer care. We have had endless difficultly with Telkom over the past 6 years. Whenever I have had to telephonically deal with any telkom department (as it is not possible to go into a actual service dept/store, they all seem to have closed down one by one, leaving one isolated kiosk in the middle of Kenilworth mall as my only resort...which has a line longer than Home affairs worming its way in no particular order around the 2 nd floor of the building down the escalator), i deviate...my point being that every person you speak to in a particular dept whether its billing, technical or sales seems to have their own version of what is going on with your account. Every departments seems to be isolated with no cross referencing between departments so most of the time no one really has accurate and update information on any client profile. One day you give them your ID number of phone number and they come up with some cpmpletely incorrect information that may have been relevant 10 years ago yet are unable to tell you what your current address is. subsequently.. I tried moving my adsl line from one address to another...fully paid up and transfer paperwork completed and submitted. Only to have my order cancelled three time...yes three times...reasons..Well they dont know ...suggestions..you havent paid your bill...after exhausting back and forth I was actually in credit for one month. Then Im told they have allocated my a number at my new address...this was 8 weeks ago...3 failed attempts at actually pitching for the appointment times (send via sms) and no follow up... Today was the forth attempt...I received a sms three days ago to say a technician would be out today between 7.30 and 12...so of course im expected to be there to let the technician in (TELKOM CLEARLY THINKS NO ONE WORKS AND SHOULD JUST BE AT HOME WAITING PATIENTLY TO SEE WHETHER OR NOT THEY ACTUALLY ARRIVE) which the did not...I called four times in the course of the day to make sure this order had not just been randomly cancelled too and was assured a technician would be her TODAY!! no it didnt happen, no one came...no follow up sms ...just NOTHING!!!!!!!!!!!!! I phoned customer service at around 5.30 to ask why...the lady tells me she doesnt know a technician will phone me...FAT F@#$#@$ JOKE. Then she tries to give me a reason....one being there is no line for me....I ask her is that what it says on my order...she says no that's just what she thinks...YIP THATS WHAT SHE THINKS!!!!!! Eventually after letting her know as nicely as possible that that was just not good enough...she says she put me through to the technical dept....there is no way it was the technical dept.. ..the women on the other end of line says to me....THIS IS TECHNICAL DEPT, I WAS GOING TO HELP WE BUT WE CLOSED NOW..CALL TOMORROW AT 8. i am so fed up and disgusted.....I call back again to speak to someone in the technical dept. Finally, someone who actual makes sense. ....this lovely lady informs me, after i give her my ID number that not only do I have a line I have adsl line and voice line with number that is already active....and is being billed already..... CAN YOU ACTUALLY BELIEVE THIS 1!!!! I am already being billed for a line that has not even been connected!!!! HELP HELP HELP HELP WHAT THE HELL MUST I DO. i dont except this. As a consumer I have rights. There needs to be accountablity. How can a company take your money every month...provide no service of any kind. What does one do. Can someone please give me some advise....who do i contact???

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