Telkom sucks

On the 27th of February 2019 I reported a fault on the telkom app. The fault was never recorded. On 28 February 2019 I called the call centre and logged a fault necause I saw that the one I logged originally did not go through. By the 1st of March 2019 a technician was assigned to my problem. I have called the call centre every day since then and all I het is the useless feedback from less than caring call centre agents. I have been without a telephone line (including adsl) since then.

The issue has been escalated twice (or so they claim) and still nothing. No feedback. No information. Nothing. We have not even had a technician out to check the problem.

The issue was reporte on Ref # ********** 6 and eacalated on Ref # ********** .

Thank goodness fibre is being installed in our neighbourhood. As soon as I am able, telkom will loose my 3 contracts that I have with them.

Absolutely useless lack-of-service provider