Telkom sucks!!!

On the 29th December 2018 I purchased a D-Link router from a Telkom store in Forest Hill Mall in Centurion. I did the set up at home but unfortunately the router was not syncing with Telkom and I reported the fault.

On 12th January 2019, a Telkom technician driving an Open Serve bakkie came to address the issue. He advised that the router was not faulty but that it was not set for South African internet. He left a very old router here for us to have access to wifi, took my new router and said that he would have it reset and return by the following Monday or Tuesday. I have the receipt of my purchase with the router serial number on it. He has to date not returned. I reported a fault again amd today 20th January 2019, a different technician named Cuthbert came to check the fault. He fixed my faulty line and when i told him about my precious problem and what had transpired, he told me that i had been conned as technicians are not allowed to remove anything from a customer.

I am extremely distressed by this. I paid R1000 for the router and have been left with an old router that doesn't work and i have been told that i have to buy a new router again. I am going to report this as matter of theft by a Telkom representative. I am EXTREMELY disgusted with the service Telkom is supposed to give. My account is paid every month in full on time. I have been a customer of Telkom for almost 10 years and this kind treatment and sham is abhorrent for such a big corporate. I wish South Africa had other landline options and alternate telecommunications options other than Telkom. I am seriously considering cancelling my service with Telkom if there is no satisfactory outcome to this. Further to this, i have app**** for a fibre connection more than 6 months ago and i am still waiting for it to be changed over. TELKOM IS BEYOND PATHETIC!!!!