Telkom sucks!!!!

Hi. Randomly my ADSL shuts down one morning. So we call Telkom and report the matter, they do their thing and log a fault and so we wait, we call again to follow and the next agent says nobody has logged a fault... so they log a fault... this happens one more time... the fourth time we call and speak to a manager named Joubert... he says no faults logged, so he handles it. Hours later we call again... NO FAULTS LOGGED! this happens twice more!!!!

At night another agent says it's an entire area and a few surrounding areas affected, so we thought ok... we have to have. Even an agent over the chat services says 66 other lines affected... the next day....

We call Telkom again... thinking maybe our bill is the problem, so this agent says the account is up to date, and that only our line is affected by this.

My question is how come nobody knows that the hell is going on at telkom? Nobody calls their customers back to let us know what's happening... we completely in the dark. Agents laugh at your frustration over the phone. Telkom is so useless I deeply regret taking out a contract with you idiots!