Telkom sucks!!

A phone upgrade. They called me 3-4 weeks ago. I decide on a device. Everything was easy. However, 3-4 weeks later and I still haven't received the device. I've called all their damn call centers, a million times. Each operator tells me to call a different number, speak to a different department, "Sorry mam we can't help you, call this number". It's INSANE. Telkom has me on their system as having upgraded, but again I DON'T HAVE THE DEVICE. They are going to bill me for it, and I can't get anyone to help me. I've honestly never had such a horrible experience.