AS
Asheen S

1 reviews | Active since Aug 2018

17 Aug 2018, 12:15

TELKOM SUCKS!!!!

I wish I could give them Zero Stars. Please read on especially if you are from TELKOM. I have reported my DSL not syncing 10 days ago. I have called them during this week once a day for progress, they say a technician has the call, then no technician has been assigned, then they say again a technician has the call. Said someone will call to notify me of delay, still nobody has called. now they tell me they will only work on it 5 days from now. also in the business part of things, why do the technicians only have a guest account to test ? why do they not have at least a 1gb account that can be used to run proper tests ? I wish I could swear in this review as the words I have fro them will only prove how dissatisfied I am with their service

0
Replies (2)
Telkom
Telkom's reply22 Aug 2018, 13:43
Official

Good day Asheen

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,

Charl
Telkom Social Media Team

Best regards,

AS
Asheen S's update03 Sept 2018, 12:49
Reviewer Update
Someone called me Today. Let it be known that this is what Telkom means by "Escalated"