Telkom sucks!!!

1 star is a million more than I am comfortable with but it's the lowest that's available and that matches up perfectly with your customer service - the lowest, most atrocious thing available on planet Earth. If we were to measure up your service in the entire galaxy, you'd still win first prize for being the ****tiest there is.

I went onto chat to query why I was debited for June as well as July. I spoke to an agent with the name of Nthabiseng Mill. She kept spewing canned responses out at me and never answered any of my questions. She has a terrible attitude and through out the entire chat she just made me absolutely annoyed. She promised to get her senior manager to contact me before 15:00 on Friday the 13th of July and I am still waiting for someone senior to get hold of me. Every single time we have to actually go into the store to deal with you guys it's been a disaster. Billing is done incorrectly. My service gets suspended for "non-payment" when in actual fact payment has been made, I get threatening SMSs because of "non-payment" but you guys have already taken the funds out of my account. When will the matter of customer satisfaction be taken seriously? I am livid with you guys because dealing with you never changes.

So will someone give me a call? On chat I have been asked the same questions over and over and over again by someone named ^^NN (How professional to be refer to yourself as NN to a customer). Then I was asked for more information by ^^Lebo and then again by ^^WC and finally by ^^Bill.

My next step from here on would be to go to the media in full force, the amount of angry Telkom customers are as abundant as the air we breathe, it won't take much to gather thousands of customers to demand change as paying subscribers. Change needs to happen and it needed to happen 10 years ago!!!

I received a response 7 days ago to confirm receipt of my complaint. I am still waiting!!!