Telkom SUCKS!!!!!!!!

i took up a free me sim card that was supposed to cost me only R99 per month. The first month Telkom debited me R183.00 the second month R116.00 and the third month R117.00. I the decidied to cancel the simcard. i cannot do that now because of oustanding charges that incurred from i dont know where and when. the staff is not very helpful as everything i ask them their answer is "i dont know". my sim card in the few months that i have it only touched a phone twice. i am being charged fees on my bank account because Telkom decides to debit when they are not supposed to. i have never received via email or post an account on this sim card. if this is not sorted out soonest the ombudsman will be contacted.i dont see why my name should be dragged through the mud because of Telkoms incompetence.