CP
Colin P

1 reviews | Active since Jul 2018

10 Jul 2018, 12:47

Telkom sucks.

Telkom sucks! I know this is not news, everybody knows Telkom sucks! Some years ago I managed to escape from Telkom when fibre internet became available in my area, and how wonderful it was to be free of Telkom! But then I moved to an area where fiber is not yet available and wireless is not an option, forcing me to reintroduce Telkom to my life! I app**** for an ADSL line twice before this request finally worked on the third attempt - they "lost" my application twice. 3 weeks ago I received a number of SMS, detailed how my line s active and that pro-data billing has started. This despite the fact that the line has never worked. 3 fault reference numbers later, and the line has not yet worked. Daily calls to Telkom are the bane of my existence and it is quite clear that no-body at Telkom is competent or gives a **** about customers (or potential customers, as I have received no service yet). My story is not unique, it's just a repetition of many experiences. Telkom sucks!

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Replies (2)
Telkom
Telkom's reply17 Jul 2018, 14:43
Official

Hello colin-pearce

We sorry for the inconvenience caused.

The fault is awaiting the dispatch of the next available technician. An escalation has been sent to our dispatch team for their attention.

We awaiting feedback and will be in contact with further progress.

Regards

Noleen

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply19 Jul 2018, 07:12
Official

Hello colin-pearce

Please send us a private reply with your contact details as our dispatch team is unable to reach you on the contact numbers provided to make an appointment

Regards

Noleen

Telkom Social Media Team

Best regards,