Telkom sucks

No service with an arogant smile. This is the type of service Telkom sells to its customers. Thats the main reason I left Telkom in 2008 after 13 years employment. Many years ago I ended my ADSL contract with Telkom due to cable issues Telkom refused to repair in my area. Years went passed and I tried the useless company again, end of 2017 to be more specific. The service was installed and working shortly after application. Great, maybe telkom changed their ways. BOOM..... down goes my ADSL, slow to non-existent upload speed, download speeds, when services are working, are close to my contracted speed, impressive I should say, that is if transmitting (upload) is possible. Still to this day, after many calls logged, the same open copper cable joint as many years ago still exists. No one at telkom cares about my area and the existing cable issue as the amount of telkom clieënts in my area does not justify a cable replacement / repair as per almost every telkom employee I have spoken too. It does not matter how many times I explain my issue, it is being ignored (feels like on purpose). Everyting besides the visible open copper cable jount is being tested and "repaired" and the struggle continues. TELKOM, i have kept my cool but this has to end now. As a paying customer I am keeping to my signed contract buf I cannot say the same of you. Phone calls and logged faults is not doing it anymore. I need a specialist or manager to meet with to get this resolved.