Telkom Sucks

I phoned and log a line relocation on-- ( 30 April 2018) 3km from my existing house to new house to be moved on the 28 May 2018 and reconnected on the 29 May 2018 . Last Friday 25/05/2018 i phoned telkom to confirm the line move and they said the technician will contact me on the 29 to come and do the connections cause there is already new line installed about 2 years ago and just need re-connection . So this morning i phoned again to check and cant believe that they tell me that the order has not been put through yet and that is from the 30 april 2018. My order Reference is Ref : ********** 15A this is just plain K****K service and dont know why this service is even still available to people but you dont get anywhere . TO SOME ONE OUT THERE AT TELKOM GIVE ME DAM CALL PLZ ********** 104