TELKOM SUCKS

Item: Telkom
Rating: 1
Author: Urvendra R

Once again, Telkom and Service sucks... No service since January 2018. Follow up on fault and all we told is Technicians busy with resolving. Call again they say Technicians are buy and will call for an appointment to test, but nothing ever happens as always. Then numerous sms's received regarding accounts overdue...Why should we pay for a service we not receiving.

As for the Call Centre, they are pathetic, uns****ed and no sense of what Customer Service is all about. This is really sad and the reality is nothing will ever be done.

They tie you down to a 24 month contract and don't deliver, however they expect you the customer to abide by the terms and conditions for the 24 month contract which they throw at your face should you request to cancel the contract.

The impression create dhere is that they hire "Brain Dead" people to work for them.

AN email was also sent and to date no response....

TELKOM is just another....@!#%$$$

Helpful (0)

Replies (3)

Telkom's replyOfficial

20 Apr 2018, 08:47

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Telkom's reply20 Apr 2018, 08:47

Official

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.

Please send us a private reply with the affected number.

Your ref for this query is AI***

Regards
Yazied
Telkom Social Media Team

Best regards,

Urvendra R's updateReviewer Update

21 Apr 2018, 12:33

Affected number ***. Btw a tech comes to my gate, hoots and whilst we opening our door and gate drives off. Is that service ???. I want out of this contract and don't care about the T&C's because you guys are unable to provide service. I'm actually taking this legally now because I've had enough of Telkom. Your service is pathetic. I'm an ex Telkom employee and in our days clients never had service as pathetic as this...

Urvendra R's update21 Apr 2018, 12:33

Reviewer Update

Telkom's replyOfficial

23 Apr 2018, 18:29

Hi UV

Unfortunately your reference number was linked to an area fault. It is currently assigned to a technician for further assistance. We will also follow up on this ref and keep you updated with the progress.

Regards

Tumelo

Best regards,

Telkom's reply23 Apr 2018, 18:29

Official

Hi UV

Regards

Tumelo

Best regards,