1 reviews | Active since Mar 2018
TELKOM sucks
The continuous struggle with Telkom has become unbearable. 3 months of no landline and many days with no ADSL connection. First they were 'working on the lines', then lines were crossed with our neighbour and now all of a sudden 'It's underground'. How is anyone supposed to run a business in these conditions, and after being told that this would be 'Top Priority' for the technicians, I certainly don't feel like a priority. Who is supposed to reimburse me for hours spent 'on hold' with Telkom, loss of business and of course paying for a service that almost never works?
HI RaquelDeOlim
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. we do apologize for the delay. The fault ref indicates the fault is awaiting the next available field technician. I have escalated the fault and generated ESCALATION NO : 21128 with a request for urgent tech support. Further available updates will be provided as soon as possible.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,
HI RaquelDeOlim
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. we do apologize for the delay. The fault ref indicates the fault is awaiting the next available field technician. I have escalated the fault and generated ESCALATION NO : 21128 with a request for urgent tech support. Further available updates will be provided as soon as possible.
Interaction REF: AI***
Regards
Keagan
Telkom Social Media Team
Best regards,