AR
Amanda R

1 reviews | Active since Mar 2013

15 Mar 2018, 11:40

Telkom Sucks

I purchased a Free Me boost Bundle, my data is depleted and my free whatsapp 500 mb bundle is not being depleted or charged from it, what makes me mad is that i mainly use whatsapp on my headset and if my normal data gets depleted before depleting the whatsapp bundle. Ive logged a complaint for this last month and only it was only resolved after a week. No one communicated with me or neither called to apologies. And i had to be inconvenienced and purchase a daily bundle for all those days . No one refunded me whats so ever. now im experiencing the same problem i have to get airtime and buy bundles yet i have the free whatsapp bundle data.

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Replies (1)
Telkom
Telkom's reply04 Apr 2018, 14:11
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,