Telkom sucks.

Item: Telkom
Rating: 1
Author: Nande B

In Nvember I cancelled 2 Telkom accounts electronically. When I received no confirmation of receipt I telephoned them for confirmation only to be told that it usually took 21 days for thr cancelations to reflect on their systems. Needless to say Telkom processed my debit orders this morning. I have now been standing in the queue at their Lakeside Mall branch for 50 minutes whilst their 2 staff members have been able to serv ONE customer whilst I have been here. Avoid Telkom like the plaugue.

Helpful (0)

Replies (2)

Telkom's replyOfficial

11 Jan 2018, 11:30

Hi nande-becker,

We sincerely apologize for the experience encountered,

Please note that account *** is cancelled.

including all subscriptions on the account as of the 2018/01/08, case ***5 is now closed.

Thank You,

Regards,

Asithandile

Telkom Social Media Team

Best regards,

Telkom's reply11 Jan 2018, 11:30

Official

Hi nande-becker,

We sincerely apologize for the experience encountered,

Please note that account *** is cancelled.

including all subscriptions on the account as of the 2018/01/08, case ***5 is now closed.

Thank You,

Regards,

Asithandile

Telkom Social Media Team

Best regards,

Nande B's updateReviewer Update

11 Jan 2018, 11:53

You have not indicated why my electronic instruction of cancellation of the services which was sent to you on 22 November 2017 was not actioned or when I will be refunded for the January 2018 payment which was not due by virtue of my November 2017 cancellation.

Nande B's update11 Jan 2018, 11:53

Reviewer Update