Telkom sucks

On 11 oct 2017' I reported my telkom land line and adsl not working since 10 oct 2017. I received a ref but no response to fix it. I called almost weekly for the past 40 days and received numerous refs.still not fixed. Hubby went to the telkom store personally on 1 Nov. Got a ref again..line still not fixed. We again visited the telkom store in newcastle kzn on 17 Nov 2017. With a new ref n promise to fix the problem on Monday 20 Nov. still nothing. However my bank account was conveniently debited for r599 on the 15 th nov....for a service i never received which was suppose to have started on 15 october for the 4mbps offer for internet. Even the billing issue i had called telkom accounts and lodged a dispute on why should i pay for a service that i never got or used since 10 oct. The whole ordeal has been draining and reeks of unprofessionalism and pathetic customer service..or lack of it. The client obviously does not matter to u.