DL
Deon L

1 reviews | Active since Aug 2017

24 Aug 2017, 11:15

TELKOM sucks!!!!!

During August of 2016 I was contacted by Mobile talk whom assured me that if I purchased a Telkom router I would have a perfect signal as it was pre checked. On reception of this item it was found that there was no Telkom signal at all in my area. I took the router to a Telkom office just to make sure that it was in a good order where it worked 100% but they would not assist in resolving the matter as they mentioned it had nothing to do with them. Funny “TELKOM OFFICE” After numerous attempts to get this apparatus working I eventually filed for a return. About a month later, RAM couriers picked up the device for return on Waybill number RW ********** 8 f which there is a tracking history. This is then when the endless nightmare and phone calls started. High figures were then being deducted from my bank and I was called from numerous persons asking when I will pay. I made many endless phone calls to Mobile talk, Telkom whom all assured me that the contract had been cancelled. Case reference numbers ********** 8, ********** 0, ********** 9 and so on and so on all via mobile talk. I then started to receive phone calls from debt companies to settle for something I do not have or use. Telkom then passed the account over to nu-debt of which it took me some time and correspondence to prove that I have never had any service from Telkom and that their equipment had been returned to Mobile Talk. I then received a conformation e-mail from Mobile Talk that all the equipment had been received un-tampered with and in turn forwarded this to Nu-debt. Nu-debt confirmed that this was enough proof and the case was closed and in turn reverted all correspondence to Telkom. This is then when the real nightmare starts as Telkom deducts between R2 ********** as many as 3 times per month varying with 1cent at intervals so that the debit order will go through each time. I have spent a considerable amount of time and money at the bank to reverse these debit orders. Needless to say this item was sold to me under false pretences and I am now having an endless nightmare to cancel it.

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Replies (2)
Telkom
Telkom's reply31 Aug 2017, 11:53
Official

Hello deonrl

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply03 Oct 2017, 19:38
Official

Hi deonrl,

Thank you for making contact with us

We would like to assist further, kindly provide us with the account details , affected number and ID number.

We really do apologize for any inconvenience caused to you.

Regards
Launa
Telkom Social Media Team

Best regards,