TELKOM SUCKS

Re: Telkom Account ***: Ms C Evertson ID Number: Contact number: ***

I am sending this compliant regarding my Telkom contract account which I took out more than two years ago.

I took out a ****le via Telkom in April 2018 and this 24 month contract should have stopped April 2020, but it has not.

Since April 2020, Telkom has been deducting R40.00 per month for the ****le device and some data. This is something I didnt mind but to now see I have been handed over to Nu Debt Management and owing R565.40, is just insane!!!!

I reversed 2 of the R40.00 deductions because I did not have money and this deduction was actually never signed and agreed upon...Telkom then in turn charged me R210.00 per debit order reversal and still handing me over to Nu Debt Management!!!

I have gone to Telkom walk-in stores to get this contract cancelled but they said it must be done online, which I keep on trying to do but to no avail does my account come up. HOW ON EARTH CAN YOU BUILD A NATION!!!

When attempting it online I did not succeed and then after calling them, they could still not help me.

How was I to end of my contract which was fully paid up???!!!

I have now been sent a FINAL NOTICE OF DEMAND which requires me to pay R565.40 for what I don’t even know.

Telkom were more than happy to debit my account for 24 months (term duration of the contract) and now they still want another R565.40.

I am disgusted at the lack of service obtained from Telkom which is one of the biggest providers in telecommunications.

How can I have such a hard time ending off a contract which was to be ended months ago.

I refuse to pay this amount and I request and urge Telkom to write off this money and compensate me for the anxiety, irritation and time its costed me to try and cancel this contract which had to end ages ago.

They also handed over my account to Nu Debt Management and I was not even aware of this, THIS MUST BE TAKEN OFF MY NAME IMMEDIATELY OR I WILL TAKE FURTHR ACTION.

Yours in disservice

Chandre Evertson