telkom sucks

I reported a fault on my landline almost 3 weeks ago only to be told by a telkom agent that he cannot gain access to area when the pole is located then he comes back a week later and says the fault is at no 12 or 14 then he comes back another week later stating he couldn't gain access at 12 or 14 when I asked him what's the customer service no and his name he started screaming at me and my family , he refused to give me his name or number plate , I am really scared of him and for my saftey and I believe telkom is pathetic to higher employees of this type his number plate is BT 190 gp his name is jone which I don't believe is true