Telkom sucks

My son phoned Telkom on the 15th of January to come and activate our current line and to install a 4 meg line. We were only going to pay for the line rental and mweb were going to do the rest. They eventually came to our house after 13:00 Yesterday and installed the line. Today i phoned mweb and told them telkom was there yesterday and installed the line... to my surprise the lady at mweb told me that telkom only installed a 2 meg line. When i phoned the lady of telkom she said to me that my son ordered a 2 meg line. When i went back on telkom 's email where the order and amount was on. my son's email explicitly reads a 4 meg line. I am so disappointed in telkom i don't even want this service anymore.