Telkom Sucks

I recently purchased an iPhone 13 via the istore on a Telkom contract. I chose the cheapest option for R699 p/m.

Previously I had a cellphone contract with Telkom where if I had a run out of data then I could top up whenever I needed to. My installments would be the same every month.

With this new contract all of a sudden I’m paying more than what I thought had initially signed up for which is R699 p/m. Telkom debited about R789. I went into the Telkom store in canal walk to ask them about these extra charges and they told me that it’s all the data that I’m using. My current bill for next month is R849 which again is more than what I thought I would be paying per month.

I asked agent if there is anyway that I can change my contract to top up so that way I won’t have to pay any extra charges and just the monthly installment amount he said no, Telkom does not have the top up option for the newer iPhone devices.

I’m so angry that I now have to pay more p/m if I go over the my data limit. I took the contract out for a reason, because of its affordability and now it’s pointless coz I have to pay more now every month.

Don’t even get me started on their stupid app and then website where you can’t even talk to an agent online.

I want to switch my contract to top up. I can’t cancel because I’ll end up paying more the device.

I wish someone at the istore or even Telkom told me this before I chose to take out a contract.

DISAPPOINTING!!