Telkom Suck

Telkom services really pathetic. Our landline and internet are down now for more than 3 months. We have been logging numerous faults, just to be closed by Telkom without fixing the problem. An employee once said to us that the cables was ****** and Telkom will not replace it, and he will speak to his boss with a solution. We are still waiting. Since the last fault report, I completed a call back request on the Telkom website and are still waiting. I tried phoning the call centre twice between today and yesterday. The call centre agent at the faults department just inform me that I must redail the call centre number and select 2 for new sales as she suggest we must migrate and she can't assist. She didn't even bother to try and transfer the call. Today I phoned the new sales as per the advise of the lady yesterday and the guy just said that he is putting me through to Vumatel but the line was cut. So I'm at a wits end because we paying for a service which we can't make use of.