GT
Gregg T
1 reviews | Active since Feb 2012
22 May 2023, 10:35
Telkom "subscription" ****
Telkom **** alert
I received SMS notifications that I had signed up to nonsense subscriptions for daily billings from Telkomplus.co.za.
This is a ****. I have never signed up for anything ever.
I phoned Telkom immediately as my account would not reflect latest billings.
I spoked to Ntomboxolo on 24 April at 15:00
I was ASSURED that the matter would be looked into and I would be contacted if the billings were in facto occuring.
I never received a response.
Today I received more notifications and the BILLINGS ARE OCCURRING FROM MY ACCOUNT.
I WANT THIS MONEY REFUNDED IMMEDIATELY and a call back IMMEDIATELY to explain why this was not dealt with
Helpful (0)
Replies (7)0
Replies (7)GT
Gregg T's updateReviewer Update
25 May 2023, 14:08Obviously, not response to this complaint was forthcoming from Telkom.
So I phoned Telkom on Monday.
Was promised a callback by the manager of the team in question.
No callback as been made.
First call details:
Support name: Ntomboxolo 24 April 15:00
I explicitly ask for these **** subscriptions to be removed from account. This was NOT actioned.
Second call details
With promise of callback from a manager:
Support name: Langa
Ref Number- Mokoel15
22 May
Monday 11:31 am
This is very,v ery poor service indeed.
These phone calls are both on record. This is why the calls are recorded. I asked for the "subscriptions" to be cancelled, and this was NOT ACTIONED.
I want confirmation that the **** debits have been returned, WITHOUT FAIL.
So I phoned Telkom on Monday.
Was promised a callback by the manager of the team in question.
No callback as been made.
First call details:
Support name: Ntomboxolo 24 April 15:00
I explicitly ask for these **** subscriptions to be removed from account. This was NOT actioned.
Second call details
With promise of callback from a manager:
Support name: Langa
Ref Number- Mokoel15
22 May
Monday 11:31 am
This is very,v ery poor service indeed.
These phone calls are both on record. This is why the calls are recorded. I asked for the "subscriptions" to be cancelled, and this was NOT ACTIONED.
I want confirmation that the **** debits have been returned, WITHOUT FAIL.
GT
Gregg T's update25 May 2023, 14:08
Reviewer Update
Obviously, not response to this complaint was forthcoming from Telkom.
So I phoned Telkom on Monday.
Was promised a callback by the manager of the team in question.
No callback as been made.
First call details:
Support name: Ntomboxolo 24 April 15:00
I explicitly ask for these **** subscriptions to be removed from account. This was NOT actioned.
Second call details
With promise of callback from a manager:
Support name: Langa
Ref Number- Mokoel15
22 May
Monday 11:31 am
This is very,v ery poor service indeed.
These phone calls are both on record. This is why the calls are recorded. I asked for the "subscriptions" to be cancelled, and this was NOT ACTIONED.
I want confirmation that the **** debits have been returned, WITHOUT FAIL.
So I phoned Telkom on Monday.
Was promised a callback by the manager of the team in question.
No callback as been made.
First call details:
Support name: Ntomboxolo 24 April 15:00
I explicitly ask for these **** subscriptions to be removed from account. This was NOT actioned.
Second call details
With promise of callback from a manager:
Support name: Langa
Ref Number- Mokoel15
22 May
Monday 11:31 am
This is very,v ery poor service indeed.
These phone calls are both on record. This is why the calls are recorded. I asked for the "subscriptions" to be cancelled, and this was NOT ACTIONED.
I want confirmation that the **** debits have been returned, WITHOUT FAIL.
GT
Gregg T's updateReviewer Update
26 May 2023, 12:24CAN I GET A RESPONSE FROM THIS COMPANY!
GT
Gregg T's update26 May 2023, 12:24
Reviewer Update
CAN I GET A RESPONSE FROM THIS COMPANY!
GT
Gregg T's updateReviewer Update
26 May 2023, 21:31If I do not get a response from this company I will port my number to MTN and open a case with the Ombudsman. Both calls are confirmed to be recorded and the proof on the recordings is unequivocal. Appalling service Telkom.
GT
Gregg T's update26 May 2023, 21:31
Reviewer Update
If I do not get a response from this company I will port my number to MTN and open a case with the Ombudsman. Both calls are confirmed to be recorded and the proof on the recordings is unequivocal. Appalling service Telkom.
GT
Gregg T's updateReviewer Update
27 May 2023, 10:46I WANT A CALLBACK TODAY WITHOUT FAIL
GT
Gregg T's update27 May 2023, 10:46
Reviewer Update
I WANT A CALLBACK TODAY WITHOUT FAIL
GT
Gregg T's updateReviewer Update
30 May 2023, 13:33I HAVE STILL NOT RECEIVED A CALLBACK FROM THIS COMPANY
GT
Gregg T's update30 May 2023, 13:33
Reviewer Update
I HAVE STILL NOT RECEIVED A CALLBACK FROM THIS COMPANY
GT
Gregg T's updateReviewer Update
31 May 2023, 09:48Congratulations Telkom.
Due to your appalling service you have just lost a customer of decades.
I have cancelled my contract and am porting to MTN.
Adieu.
Due to your appalling service you have just lost a customer of decades.
I have cancelled my contract and am porting to MTN.
Adieu.
GT
Gregg T's update31 May 2023, 09:48
Reviewer Update
Congratulations Telkom.
Due to your appalling service you have just lost a customer of decades.
I have cancelled my contract and am porting to MTN.
Adieu.
Due to your appalling service you have just lost a customer of decades.
I have cancelled my contract and am porting to MTN.
Adieu.
GT
Gregg T's updateReviewer Update
05 Jun 2023, 10:30And now I have *****ulent billings from my account
And calls to the call centre DO NOT WORK, they are rerouted to WHATSAPP
CALL ME IMMEDIATELY YOU **** ARTISTS
And calls to the call centre DO NOT WORK, they are rerouted to WHATSAPP
CALL ME IMMEDIATELY YOU **** ARTISTS
GT
Gregg T's update05 Jun 2023, 10:30
Reviewer Update
And now I have *****ulent billings from my account
And calls to the call centre DO NOT WORK, they are rerouted to WHATSAPP
CALL ME IMMEDIATELY YOU **** ARTISTS
And calls to the call centre DO NOT WORK, they are rerouted to WHATSAPP
CALL ME IMMEDIATELY YOU **** ARTISTS