1 reviews | Active since Jun 2019
Telkom Subscription
This is regarding Case Number ***5
On the 1st I received a call from Telkom to upgrade my account from 10 Gb to 20 Gb at R 99 per month
On the 5th , I am receiving an Invoice from Telkom , my account is 120 GB for R249
I went to Telkom store and been informed that the Store does not resolve online issues
I immediately contacted Telkom and been provided the above case Number
Today , Telkom is responding : Notes: Credit cannot be passed as the affected number has usage on the new package, customer will have to go to the store or call sales to get the number reinstated back to the original contract
Kind Regards Telkom Mobile
1. Why should I pay for the mistake which is not mime 2. Why should I strugle to resolve someone else mess 3. Is there a way out to reverse Telkom debit order
On Top of Covid 19 Lock downs , load shedding , petrol ...here is Telkom
" this call.is recorded for quality purpose "
If this statment is true ,I bet Telkom to review the telephonic conversation i had with their Consultant regarding the upgrade of my GB from 10 Gb to 20 Gb at R 99 permonth .
Since i had not agreed on 120 GB for R249 per month .
I have reversed the debit order from telkom until they prove my consentment on the above agreement
If Telkom is claiming that it is their right to debit the wrong amount because i have used the date this is wrong accusation because i have contacted them prior to data been used and asked them.to reverse thier 120 GB which is still available up.to this day .
I firmly believe it is not a good business practice to force client to pay for the product or service they have not agreed on .
" this call.is recorded for quality purpose "
If this statment is true ,I bet Telkom to review the telephonic conversation i had with their Consultant regarding the upgrade of my GB from 10 Gb to 20 Gb at R 99 permonth .
Since i had not agreed on 120 GB for R249 per month .
I have reversed the debit order from telkom until they prove my consentment on the above agreement
If Telkom is claiming that it is their right to debit the wrong amount because i have used the date this is wrong accusation because i have contacted them prior to data been used and asked them.to reverse thier 120 GB which is still available up.to this day .
I firmly believe it is not a good business practice to force client to pay for the product or service they have not agreed on .