Telkom - STUFF THE CUSTOMER!!!

Reported a problem with our ADSL line on 06/04/15 - INTERNET keeps dropping, been like this for more than 3 weeks already. Received a SMS that fault 141CTK060415 HAS BEEN LOGGED AND WILL BE RESOLVED WITHIN 5 DAYS. I also gave them 5 days to fix it, or I move to MTN. Been trying to get feedback on the problem ever since and just NOTHING, no use phoning call centre, simply don't answer at all. Cannot use internet to follow-up on progress, just states that fault already reported for this line. and in this time I'm paying for a service not provided and in any event have to purchase mobile data from MTN as the service that should be there IS NOT. TELKOM SUCKS!!!! Time to move to MTN and hopefully everyone else will drop TELKOM for the useless service provider that they are. No wonder all the state and Parastatals are going under, THEY SIMPLY DON'T KNOW THAT A BUSINESS IS BUILD ON ACTUALLY KEEPING A CUSTOMER SATISFIED BY PROVING THE SERVICE THEY ARE ACTUALLY PAYING FOR. Luckily for me, in this instance I have other options. The technician that phoned on the 6th to inform me that he will be out on the 7th to resolve the problem is now also on a list of missing people - somewhere...