Telkom struggling to perform a simple line upgrade

I had the Do Elite bundle(20MB/s 50GB softcap), last week i upgraded to Do Elite Plus(40mb/s 100GB softcap), yesterday I see that the order is completed on the telkom app. My router is syncing at 30MB/s (I know my house can support 40mb/s), My speedtest is 18MB/s and when I login to my account is still shows 50GB cap. I phoned Telkom and told them of the problem and the lady(cant remember her name) said she fixed it and I greeted her. When I logged in to my Telkom account I am still on a 50GB softcap and my router is still syncing at 30MB/s.