Telkom struggling to activate a sim card

<p>I ordered a mobile wifi device online and was delivered within 3 day. Its been more than a week and my sim card is not active. 1st call they said it will be connected within 4 hours, 2nd call they said I must wait overnight, 3rd call they said they cant find the incident logged, which they then found, 4th call they said the order was not captured correctly, 5th call they transferred me to the data team, 6th call - I am still holding waiting for answer.</p>