1 reviews | Active since Feb 2015
Telkom / Struggle ...Since Noah was cutting Logs for the Ark.... & still they ignore
<p>I will be brief, because I dont expect a reply from Telkom.</p> <p>Its been 6 months..</p> <p> </p> <p><br />Long story short:</p> <p>Took our a promotional phone. I specifically advised the agent that I am self employed and income dates vary, so not too keen on debit order as I prefer "EFT / internet payments.</p> <p> </p> <p><br />THE PATCH OVER EYE:</p> <p>The agent in turn responded "The debit order is only needed to load the contract, after one payment we will cancel it".</p> <p> </p> <p><br />THE OBVIOUS / SHOULD HAVE KNOWN:</p> <p>Months later, I requested that the debit order be cancelled -as per sale agreement</p> <p><br />The feedback is "They cannot cancel a debit order" - it is apparently impossible.</p> <p>I also advised, in terms of Telkom's rules, debit order can be cancelled in event of unemployment,</p> <p>BUT it seems Zuma has a better chance in Parliament of being heard!!!</p> <p> </p> <p>Been at a local Telkom branch who tried to facilitate .. but no resolve</p> <p> </p> <p><br />Now, despite me indicating payment date, they now like Paranas in the water.. snapping and changing the debit order dates from the 15th, 1st, 31st to collect.. and in the end, it impacts, with cost that has now caused an arrear of +-months at best (purely reversal cost)</p> <p> </p> <p><br />NOT HIDING:</p> <p>I continue to effect payment via EFT (installment), but these coyboy debit order attempts (which was stopped my end) still pushes and the reversal cost is accumulating that is now causing say at best 2 months cost accumulated (each time I pay it then next month back to square one)</p> <p> </p> <p><br />Conclusion:</p> <p>I refuse to accept Telkoms approach.</p> <p>I refuse to adopt the debit order when at point of sale, the agent clearly misled</p> <p>I will continue to pay via EFT</p> <p>Telkom to cancel debit order as due to unemployed status</p> <p> </p> <p><br />Resolve:</p> <p>Telkom to cancel the debit order.</p>
Good day,
May you please private message us the affected number & contact number for further assistance.
Kind regards
William
Telkom Social Media Team
Good day,
May you please private message us the affected number & contact number for further assistance.
Kind regards
William
Telkom Social Media Team
Telkom Telkom Telkom - why is this so complicated? Why no reply or resolve for more than 6 months? Are there staff competent enough to deal?
Formal complaint logged on Hello Peter 6 April 2017.
Typical we acknowledge receipt 7 April
11 April Telkom mails and says lets deal private communication
To date, 26 April no reply!!
Who works there - is there no management control over resolution!?
Another month has gone by and again you are causing problems with your debit order.
Now my resolve compromise has changed ..
Resolve:
I will bring the account up to date, LESS ALL ACRUED CHARGES CAUSED BY YOUR DEBIT ORDER, which should have been cancelled 6 months ago as per point of discussion at time of contract!!!
Your service, is as pethetic as parliments disorder!!!
Telkom Telkom Telkom - why is this so complicated? Why no reply or resolve for more than 6 months? Are there staff competent enough to deal?
Formal complaint logged on Hello Peter 6 April 2017.
Typical we acknowledge receipt 7 April
11 April Telkom mails and says lets deal private communication
To date, 26 April no reply!!
Who works there - is there no management control over resolution!?
Another month has gone by and again you are causing problems with your debit order.
Now my resolve compromise has changed ..
Resolve:
I will bring the account up to date, LESS ALL ACRUED CHARGES CAUSED BY YOUR DEBIT ORDER, which should have been cancelled 6 months ago as per point of discussion at time of contract!!!
Your service, is as pethetic as parliments disorder!!!
6 APRIL FORMALLY LOGGED ONTO HELLO PETER - TO DATE NO EFFORT NO RESOLVE FROM TELKOM.
INITIAL QUERY LOGGED WITH TELKOM NOVEMBER 2016.
WHY X 10 IS THIS SO DIFFICULT?
ARE THERE ANY COMPETENT PEOPLE THAT CAN SORT THIS OUT!!
CANCEL THE DAMN DEBIT ORDER AND I WILL PAY CASH !!!
JESUS AND MOSES PLEASE HELP THIS PEOPLE!!
TELKOM:
WHAT IS YOUR CEO EMAIL ADDRESS - THIS CANNOT GO ON LIKE THIS.
YOUR CAUSING MORE DAMAGE WITH ACCUMULATED COST.
NOW MY PATIENCE IS UP.
I WILL ONLY PAY THE INSTALMENTS DUE - RESERVE ALL YOUR ACCUMULATED COSTS AS FROM NOVEMBER 2016 WHICH WAS WHEN I STARTED THIS QUERY!!!
6 APRIL FORMALLY LOGGED ONTO HELLO PETER - TO DATE NO EFFORT NO RESOLVE FROM TELKOM.
INITIAL QUERY LOGGED WITH TELKOM NOVEMBER 2016.
WHY X 10 IS THIS SO DIFFICULT?
ARE THERE ANY COMPETENT PEOPLE THAT CAN SORT THIS OUT!!
CANCEL THE DAMN DEBIT ORDER AND I WILL PAY CASH !!!
JESUS AND MOSES PLEASE HELP THIS PEOPLE!!
TELKOM:
WHAT IS YOUR CEO EMAIL ADDRESS - THIS CANNOT GO ON LIKE THIS.
YOUR CAUSING MORE DAMAGE WITH ACCUMULATED COST.
NOW MY PATIENCE IS UP.
I WILL ONLY PAY THE INSTALMENTS DUE - RESERVE ALL YOUR ACCUMULATED COSTS AS FROM NOVEMBER 2016 WHICH WAS WHEN I STARTED THIS QUERY!!!
Your Reference: AI ********** /
Account reference: ********** ********** 35030
Getclosure:
6 APRIL FORMALLY LOGGED ONTO HELLO PETER - TO DATE NO EFFORT NO RESOLVE FROM TELKOM.
INITIAL QUERY LOGGED WITH TELKOM NOVEMBER 2016.
WHY X 10 IS THIS SO DIFFICULT?
ARE THERE ANY COMPETENT PEOPLE THAT CAN SORT THIS OUT!!
CANCEL THE DAMN DEBIT ORDER AND I WILL PAY CASH !!!
JESUS AND MOSES PLEASE HELP THIS PEOPLE!!
TELKOM:
WHAT IS YOUR CEO EMAIL ADDRESS - THIS CANNOT GO ON LIKE THIS.
YOUR CAUSING MORE DAMAGE WITH ACCUMULATED COST.
NOW MY PATIENCE IS UP.
I WILL ONLY PAY THE INSTALMENTS DUE - RESERVE ALL YOUR ACCUMULATED COSTS AS FROM NOVEMBER 2016 WHICH WAS WHEN I STARTED THIS QUERY!!!
Your Reference: AI ********** /
Account reference: ********** ********** 35030
Getclosure:
6 APRIL FORMALLY LOGGED ONTO HELLO PETER - TO DATE NO EFFORT NO RESOLVE FROM TELKOM.
INITIAL QUERY LOGGED WITH TELKOM NOVEMBER 2016.
WHY X 10 IS THIS SO DIFFICULT?
ARE THERE ANY COMPETENT PEOPLE THAT CAN SORT THIS OUT!!
CANCEL THE DAMN DEBIT ORDER AND I WILL PAY CASH !!!
JESUS AND MOSES PLEASE HELP THIS PEOPLE!!
TELKOM:
WHAT IS YOUR CEO EMAIL ADDRESS - THIS CANNOT GO ON LIKE THIS.
YOUR CAUSING MORE DAMAGE WITH ACCUMULATED COST.
NOW MY PATIENCE IS UP.
I WILL ONLY PAY THE INSTALMENTS DUE - RESERVE ALL YOUR ACCUMULATED COSTS AS FROM NOVEMBER 2016 WHICH WAS WHEN I STARTED THIS QUERY!!!