Telkom strongarming customers to sign up for new contracts

I am writing to express my extreme dissatisfaction with the poor customer service I encountered both at your contact center and Gateway store. As a long-time customer in the process of moving within a one-kilometer radius, I sought assistance on Friday, January 5th, to relocate my fiber line.

To my dismay, I was informed by your contact center that I could not avail of the one free move stipulated in my contract. The consultant insisted I attach a landline to my package, which I do not require, and further pressured me into a new 24-month contract, despite being on a month-to-month deal. This is in direct contradiction to the terms of my existing contract, which clearly grants me one free move without such conditions.

When I inquired about the benefits of signing a new contract, I was told there were none. This raises serious concerns about your company's commitment to customer satisfaction and the apparent attempt to coerce customers into unnecessary long-term commitments.

In an attempt to resolve this matter, I visited the Gateway store, where the consultant informed me that a similar move had taken four months in the past. Requesting to speak to a manager at 4 pm, I was told both managers had left for the day, which is unacceptable given the circumstances.

As I am relocating within the next two weeks, I demand immediate attention to this matter. It is disheartening as a long-standing customer of Telkom to witness such incompetence in handling a straightforward request.

I expect a prompt resolution and anticipate that this matter will be escalated to ensure such instances are rectified promptly in the future. I look forward to hearing from you at your earliest convenience.