1 reviews | Active since Dec 2013
Telkom strikes again
<p>Okey, 2nd problem with telkom within 3 month where it was a terrible struggle to get the 1st issue sorted in October with line speed issue I reported that my line was completely dead in December. After using their fault tracking option I found that it is still in progress dated exactly the same date I reported it, so that tells me they have done absolutely ****** all to solve it.</p> <p>Their online chat support is useless only trying to sell me a telkom sim and dancing around getting the issue resolved, phoning their technical support and holding on for awhile the consultant tells me sorry his system is down so I have to phone the number again and hold on again, how the hell do they not have a transfer option.</p> <p> </p> <p>So to think that a company this terrible can actually get even worse is beyond me. I need this resolved ASAP.</p>
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Good day,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Okey so still no resolution or feedback on this matter, escalation did happen but like expected still nothing.
Okey so still no resolution or feedback on this matter, escalation did happen but like expected still nothing.
Please tell me this, why only after 22 days did this make it to scheduling, I would also like to know what access was denied from the technician on the 8th when one was supposedly sent? I was home and all boxes are on public roads and open area's?
Please tell me this, why only after 22 days did this make it to scheduling, I would also like to know what access was denied from the technician on the 8th when one was supposedly sent? I was home and all boxes are on public roads and open area's?
