JW
Jan W

1 reviews | Active since Dec 2013

04 Jan 2017, 15:19

Telkom strikes again

<p>Okey, 2nd problem with telkom within 3 month where it was a terrible struggle to get the 1st issue sorted in October with line speed issue I reported that my line was completely dead in December. After using their fault tracking option I found that it is still in progress dated exactly the same date I reported it, so that tells me they have done absolutely ****** all to solve it.</p> <p>Their online chat support is useless only trying to sell me a telkom sim and dancing around getting the issue resolved, phoning their technical support and holding on for awhile the consultant tells me sorry his system is down so I have to phone the number again and hold on again, how the hell do they not have a transfer option.</p> <p> </p> <p>So to think that a company this terrible can actually get even worse is beyond me. I need this resolved ASAP.</p>

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Replies (4)
Telkom
Telkom's reply05 Jan 2017, 13:12
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

Telkom
Telkom's reply05 Jan 2017, 13:12
Official

Good day,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,

JW
Jan W's update11 Jan 2017, 11:13
Reviewer Update

Okey so still no resolution or feedback on this matter, escalation did happen but like expected still nothing.

JW
Jan W's update11 Jan 2017, 14:12
Reviewer Update

Please tell me this, why only after 22 days did this make it to scheduling, I would also like to know what access was denied from the technician on the 8th when one was supposedly sent? I was home and all boxes are on public roads and open area's?