Telkom Strikes again!!

For the second time now Telkom has proved how useless they are!!<br> We are trying to migrate our ADSL line to MWEB, because Mweb offers more control of the data that is allowed through the line.<br> The current data package through Mweb is a 10m/s package through Mweb but Telkom throttles it down to 3, maybe 4 m/s if we're lucky.<br> <br> Reference Number: Ref ***<br> Monday 16 November 2015 we had to go into the Telkom branch at Festival Mall branch, because they never answer the telephones.<br> Upon clearly explaining to the person behind the desk that we just want to migrate the line, emphasizing that they must please not cancel the line, BUT ONLY MIGRATE it, they still went ahead and cancelled the line.<br> <br> Friday 20 November 2015<br> Busi confirms that the ADSL is nog loner.<br> <br> Friday 20 November 2015 - Reference Number: Ref***a<br> Loraine has requested the re-activation of the line. WE are now stuck AGAIN without a ADSL Connection at home for anything from 3 to 21 days.<br> <br> This is the second time you can't understand the difference between MIGRATE and CANCELL.<br> On a previous occasion they also cancelled it. <br> <br> WE JUST WANTED A MIGRATION, HOW HARD CAN THIS BE!!