Telkom strikes again

So I went to Telkom Irene because I work in Route 21 Business Park which is less than a minute away to have a Telkom line reconnected that hasn't been used in 2 years or so, just to be told that they don't do re-connections but only new orders. I have to go to a Telkom-Direct store that I now have to find first that will be able to help me, which proves that Telkom is only interested in taking money from new clients. The exact reason I would always insist that every company i do work for to move away from Telkom as service provider and will never suggest them for any reason.