Telkom strikes again

Telkom and it’s incompetence

From December last year I had been trying to purchase a phone from Telkom. For 3 months after being told my phone would be delivered “next week” -eventually I cancelled the order with the store and decided to order it online instead. I was able to order to phone online and they had debited my account pro-rata in March. Unaware that my debit orders had not being going through due to no invoices /notices/ SMS’s I contacted the call Centre. The call center said that they “tried” to debit my account but it “bounced”. I was confused because that would have not been possible. I asked them to check my account details and they read to me an account number that wasn’t even MINE! I asked with frustration how does ones account number change magically after one debit order has already processed? The consultant said that they have no record and are unable to hold anyone accountable. Payment arrangements were made. A week later I was handed over to a debt collector- for someone that has never been late on a payment - this was utter bull****. After explaining to the debt collector that this was no error of mine - we arranged the earliest date of which they could debit- come the day, no debit processed. I contacted the debt collecting company again. Arranged another date. No debit processed for the 2nd time. I was livid and fed up. I eventually got ahold of NuDebts banking details and processed a payment on the 5 June 2018. I emailed proof of payment to the company and the acknowledged the payment. I contacted Telkom to say I had completed the payment - they asked for proof of payment with bank stamp so I submitted it to them. I contacted the call Centre yesterday to ask why is my account still suspended and I was told they have no record of my payment. This morning - 9 June 2018 - I wake up to an sms saying that further legal action will be taken in the form of a summon.

Firstly. This is NO fault of mine. Telkom is unable to identify why the incorrect account number was loaded onto the system. Secondly. I have NEVER been late on any form of payments to any company but here we are ! I’m paying the price for *********** minds of Telkom. Thirdly - do you think my bond will get approved to purchase my first home after this? Just wondering. Lastly. Get your **** together Telkom. I will NOT remain silent and let the incompetences of your useless service and client etiquette be a deterrent in me fighting this.

Yours in frustration Ektha Nankoomar