RB
Rudolf B

1 reviews | Active since Sept 2014

16 May 2015, 13:59

Telkom Strikes Again

Since my last post in March I am still dissatisfied, disgusted and unhappy with Telkom's manner of (not) resolving their mistakes.<br> <br> Previous ***<br> I'm still paying for a service I never asked for, which they *******ly added to my account. Therefor I can't transfer my ADSL line to my current ISP.<br> <br> Now my telephone line has been out of service since Monday 11 May, but there is no similar faults in the area. I've logged a complaint about this on their website... No response.<br> <br> To add to my general frustration with Telkom - your system does not cater to my needs. I am a teacher and therefor unable to sit on a line all day before you close, trying to get a hold of someone competent at the Call Centre that can hopefully resolve this issue. I'm sure I am not the only person with this problem. But my emails aren't getting feedback either?! Where is the customer service you keep bragging about?<br> <br> Worse even the fact that you'll just cut my services completely if I don't pay my bills - even if I'm not getting the service I deserve. But you can absolutely anything you please?!<br> <br> I call ********!

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Replies (1)
Telkom
Telkom's reply16 May 2015, 14:52
Official
Hello SpaceKadette13,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM111257.

We apologise for any inconvenience caused.

Kind regards
Igsaan Damon
Telkom Social Media Team

Best regards,