Telkom Strategy to ***** Customers money! BEWARE!!!

I sent a request to cancel my line and all services on the 16th of January 2018. I emailed all the required documentation to ********** To date my services have not been cancelled and i am still paying the account. I call in every single day and each day i get the same response "i will escalate it" - that is the only response i ever get! How damn difficult is it to cancel a service??? It is beyond ridiculous how pathetic this service and process is! And not to mention the uns****ed staff! How much longer is Telkom going to ***** my money for? This is definitely a **** and strategy to ***** consumers money! And Telkom needs to be exposed!