Telkom store & website service

I called to give notice of cancellation, told to please use website. Followed all the prompts and tried to submitt but system froze. Next morning of to Telkom office in Centurion Mall, sit with an agent and try to submit cancellation, tried on the website and exact same result and couldn't complete the cancellation request. The previous occaison I was forced to sit in front of the Telkom office in Highveld, Centurion to get assistance. Telkom had activated a voice call service without my or my mothers consent and charge R34,00 pm. I refused to pay it and only paid what was required without the R34,00. They cut my service and access to internet despite my repeated e-mails on their website as complaints, not once was I given feedback, courtesy call or the service terminated and charges returned.