FI
Famidha I

1 reviews | Active since Dec 2015

27 Feb 2017, 09:03

Telkom store staff are useless- Mall of Africa

<p>Went to the mall of Africa store, took a new mobile ocntract. Specifically asked the guy to cancel ASUS phonepad contract. He advised it is cancelled. Signed cancellation etc. Check my debits still going off on my account December, January, February. Visitied the store again January, the guys said the previous consusltant never cancel. I asked him to cancel, in the meantime I requested the old contract be cancelled in November. Then they go on to charge me out of contract on a month to month rates. Query numbers provided ********** 1. To date no refund or news of the ASUS contract. No one called back to verify if all in order</p>

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Replies (1)
Telkom
Telkom's reply27 Feb 2017, 12:03
Official

Thank you for your post.

As per our telephonic conversation, please be advised that your query has been sent to the Store for cancellation request confirmation.

Your reference number is ***1.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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