Telkom Store Northgate, Randburg – Shocking Customer Service

• I needed to get authority on our existing Telkom account, which is in my wife’s name, as well as collect a data card for the recently upgraded package, which we have entered onto. • The end of March I went to the Telkom store Northgate, North Riding, Randburg, and spoke to a gentleman by the name of Neo. He said I need to bring a letter from my wife, her ID, proof of address etc, to get authority on our current Telkom account, and also to collect the data card that came with our upgraded package. • On 1/4/21 my wife and I went to the store with the letter, ID, etc and we were assisted by Carabo who said it would be easier to change the account into my name, as opposed to the letter of authority. • We subsequently filled in all the documentation that was required, and then requested the data card that came with the package. • We were then told we could not get the data card as there was already one issued on this account, and everything needed to be processed. • I said that would be ok, as long as I just have to come and pick up the data card. Carabo said there would be more paperwork involved. • I said I have been there of an hour and a half already, I have taken off work, and I am not coming back to have a repeat of this whole process again. • Carabo then said she is cancelling everything, and subsequently tore up the forms in front of me. • I was livid and ask to speak to the manager. Neo (who I had spoken to a few days prior) came over and said he was the ’Floor manager`. • I explained what had transpired. He said they can issue a ‘sim swap` and I can take the card now, which I did. (I am not sure why Carabo did not offer to do this in the first place!!) • I told him the account was also supposed to be moved onto my name. He said he would make sure that it got done (I had done all the biometrics etc), and would contact me as soon as the data card was activated. • Well, it is two weeks now and I have heard nothing from Neo. In addition, we have subsequently received our account, and it is still in my wife’s name. • I have tried calling the Telkom Shop over the last few days, but no one answers!!