Telkom Store Mall of Africa poor customer service

On the 14 of January 2025,

I went to Telkom store at the mall of Africa to apply for my mobile phone upgrade.

I was told that there is a credit check that needs to be completed. I was then asked to submit my bank statement, which I did immediately.

The sales agent that was assisting me indicated that he will revert back to me with 3-5 working business days.

On 22 January 2025, I called the Telkom Sales call centre and I was told that my application was approved and the Mall of Africa Telkom store sales agent that did my application should have called me last week. The call centre agent indicated that she has sent an email to to the Telkom store telling them to contact me and conclude my mobile upgrade application.

Yesterday on 22 January I went to the Mall of Africa Telekom store once again and I was told that the sales agent who assisted me was off duty and email was sent to him to contact me today morning (23 January 2025).

Until now, my mobile phone upgrade application has not been concluded.

That is the standard of customer service you received from Telkom.

My number that I am trying to upgrade is: *** ID Number: ***