1 reviews | Active since May 2016
Telkom store - Cresta
<p>On Sunday 15/05/2016 i went into a Telkom store to purchase data for my modem.</p> <p>The cashier Uzile Vyfer was extremely rude, unfriendly and had no willingnes to assist. The attitude was applauding!</p> <p>First he did not greet, </p> <p>I couldnt remember my number for the modem and Uzile told me he doesnt have nails and I have long nails so i must open that modem. He will not touch that modem becuase its my device and Telkom gave him instructions. Dont know how now becuase when i bought it the cashier then opended it. He literally refused and told me he wont help. This went on untill i eventually asked another customer to assist. The other customer opended the modem and i gave it to Uzile. As he was busy on the system i asked him his name. He gave me a bad look and i had to ask x3 time, I then proceeded to ask him what was his surname. He spoke softly and very quick saying Vyfer, I spelt it out loud to him saying FYFER? He kept quite and again i had to ask over & over is that how its spelt. He rep****; "mam spell it whichever way you want" with his hands folded and with so much attitude in the face. </p> <p> </p> <p>I relised this is getting out of hand and i asked him to call his manager. He told me there was no manager, no supervisor, and continued to say "How much data do you want" </p> <p>I said Telkom and bad service, why do i always have to experiance such whenever i come here. Uzile Vyfer rep**** to me; So why do you still come here? </p> <p> </p> <p>I called the lady on floor to call the manager/ supervisor/ anybody acting or senior, she also told me there is no manager there is no one.</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We are appalled by the level of service provided to you. Please be assured that we endeavour to escalate this query accordingly to our management structure to address the agent referred to Uzile Vyfer. We have requested feedback be provided to you when possible.
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Regards
keagan
Telkom Social Media Team
Best regards,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. We are appalled by the level of service provided to you. Please be assured that we endeavour to escalate this query accordingly to our management structure to address the agent referred to Uzile Vyfer. We have requested feedback be provided to you when possible.
***
Regards
keagan
Telkom Social Media Team
Best regards,
Hi OfentseNakedi
May we please request to confirm a contact number for future reference and feedback purposes.We will await your response.
Regards
keagan
Telkom Social Media Team
Best regards,
Hi OfentseNakedi
May we please request to confirm a contact number for future reference and feedback purposes.We will await your response.
Regards
keagan
Telkom Social Media Team
Best regards,
