telkom store clerawater mall

Last week Friday I went into the Telkom store as I have an ADSL contract with them and my modem had been struck by lightening. I was there early morning stood in a long line eventually get to the front the lady says no go home plug it back in call the fault reporting ask them to check it if its faulty they will give you a code and you come back we will change it. I did this never mind it took hours holding for fault reporting, I in the meantime had told the sales lady I have a teenager who homes schools and needs to get work in & one in matric who needed to finish projects over the weekend. I then head back to the mall that afternoon stood in a line once again for over an hour. At 5.40pm they close the doors to the store locking customers out, the security guy knocks off and they have 2 ladies behind the counter the line is very long, one lady decides to leave and go for a smoke break, she walks in after 30min the store is meant to close at 6.00pm by the way, we ask for the store manager no sorry he left already, so no security and no store manager, I get to the front check modem not under guarantee need to buy new one waste of time could have been sorted in the morning very rude